Before the first note is played or a single pie is baked, Pioneer Theatre Company’s production of Waitress sets the tone—emphatically—with a glowing “DINER” sign on the proscenium that left me genuinely questioning whether it was neon or some LED sorcery. (Spoiler: It is LED, and it changes colors like the Northern Lights.) It’s a shining example of Paul Miller’s brilliant lighting design, and it perfectly frames the nostalgia-drenched world we’re about to enter.
The set, revealed once the curtain draws back, is nothing short of a marvel. Scenic Designer Yoon Bae has created an entire working diner onstage, complete with booths, checkered floors, a kitchen window and the all-important specials board. It’s immersive, textured and totally convincing. Honestly, if someone handed me a coffee pot and an apron, I might’ve started waiting tables.
But Waitress is more than just aesthetics—it’s a story with heart, humor, and a whole lot of pie. Based on the 2007 indie film by Adrienne Shelly and featuring a soulful, folksy-pop score by Sara Bareilles, the musical tells the story of Jenna, a small-town waitress and expert pie-maker stuck in an abusive marriage and looking for a way out. Claire Saunders’ rendition of this part was exciting and you could see the talent come alive towards the end of the performance. A baking contest—and a very unexpected romance with her flirtatious gynecologist, Dr. Pomatter (Daniel Plimpton)—offer a glimpse of something better. Along the way, Jenna leans on the support of her two fellow waitresses, and line cook, Becky, played by the vocal powerhouse Candice Marie Woods. Dawn, played by the larger-than-life Lexi Rabadi. And Cal, played by the charismatic Aaron Arnell Harrington. Each with their quirks and complications.
From the opening number, it’s clear this is a triumphant finale to Pioneer’s 2024–2025 season. Seats were packed even on a weekday, which speaks volumes about both the anticipation for this production and the consistent quality of shows Artistic Director Karen Azenberg has brought to the stage. (Seriously, Dear Evan Hansen, Come From Away, and Noises Off are up next season? Get those subscription tickets yesterday.)
The vocals? Flawless. The harmonies? Chef’s kiss. It’s a true vocal showcase, and the cast doesn’t miss a note. The orchestra, under the baton of Musical Director Tom Griffin, is so tight you might mistake it for a studio recording. Every swell, every cue, every pizzicato—crisp as the crust on a fresh pie.
Bob Cline’s casting is so spot-on, it feels like the roles were written after meeting these actors. Each character is distinct and layered, and the actors squeeze every ounce of emotional juice out of their performances. Yet, I still found myself wanting to know even more about these characters—always the sign of a compelling ensemble. And let’s not forget Lulu, the pint-sized scene-stealer played by Iris Fernelius who, with one smile, makes every hardship Jenna faces feel worth it. Three different child actors (Lulus) are rotating through the run, so yes, you do have a legitimate excuse to see this show three times.
Melinda Pfundstein’s direction shines in the quiet, intimate moments, with nuanced acting that simmers under the surface and builds beautiful tension (both romantic and otherwise). Sarah Shippobotham’s intimacy direction deserves a special mention for its balance of fun, heat, and family-friendliness—it never tips into discomfort, just delicious flirtation.
Natalie Malotke’s choreography starts subtly and grows throughout the show, culminating in full-on clogging and lifts. Some dance sequences even mirror the action like a visual echo, adding a layer of theatrical storytelling. Occasionally, it teeters on distracting, but the concept is beautiful and ambitious nonetheless.
Costumes by Patrick Holt are another example of subtle brilliance. Nothing looks like a “costume,” and that’s the point—uniforms and everyday wear that feel lived-in and authentic. Natalia Castilla’s hair design also deserves a curtain call; there’s a clever hierarchy at play, with more elaborate hair for central characters and muted styles for the ensemble, guiding your eye without a word spoken.
The scene changes, executed with clockwork precision by James O. Hansen’s team, fluidly transport us from diner to doctor’s office to home and back again without interrupting the story’s rhythm.
And what a story it is. The writing is smart, emotional, and packed with humor. One moment you’re laughing at a wildly awkward speed-dating scene, the next your heart’s cracking open over a tender lullaby to a child. It’s a masterclass in balancing tones—bittersweet but never syrupy, indulgent without being overdone. Waitress at Pioneer Theatre Company is warm, funny, heartbreaking, and hopeful—a slice of musical theatre heaven that you absolutely can’t miss. Go for the pie metaphors, stay for the powerful performances, and leave with your heart a little fuller than before.
- What: Pioneer Theatre Company’s production of Waitress
- When: Runs through May 17, 2025
- Where: Simmons Pioneer Memorial Theatre
- Tickets and info: pioneertheatre.org










