Photo by Adam Finkle

Whatever it is you need, just ask.

Alexander Mattinson, head butler at St. Regis Deer Valley and head trainer for the St. Regis Butler Service in North America, has been at the beck and call of the hotel’s guests for five years. 

Before St. Regis, he spent a decade working for the British Royal Family at Buckingham Palace, where he was store manager in the Royal Mews and valet to the crown equerry. “It was similar to the hotel in the sense that there’s a lot of running around behind the scenes,” he says. 

Serving guests, he once had shoes someone left behind personally flown and hand-delivered to the guest, who lived in Geneva, Switzerland.

Back>>>Read other stories in our Jan/Feb 2014 issue.